Utility Billing

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HOW TO PAY YOUR WATER BILL 

There are several ways to pay your bill, including online, mail, or drop-off.

PAY ONLINE 
Click here to pay your bill online.

PAY VIA MAIL OR DROP-OFF 
City of American Canyon Water Department
4381 Broadway Street, Ste 201
American Canyon, CA 94503-1253

CONTACT US
Phone: (707) 647-4364
Fax: (707) 643-2371
Email: Water Payments 

Please pay your bill by the payment due date shown on the front of the bill. If you are mailing your payment, please send it in the envelope enclosed or send it to Post Office Box 1410 Suisun City, CA 94585-4410. 

For customer's convenience, water payments are accepted at City Hall at the customer service counter on the second floor. Also, there is a 24 hour drive thru drop box located in the City Hall parking lot near the northwest corner of the building and a drop box inside the building on the first floor near the elevators.

SERVICES PROVIDED
The City provides water and sewer services to City residents. Water service is also provided within the former American Canyon Water District boundaries which are generally north of the City limits. Water service rates are tiered to encourage water conservation. The sewer service rate for single-family residential customers is broken into three categories, based on average water consumption from the winter months (January - March) of the prior year. Click here for water and sewer rates.

PAST DUE NOTICES
An unpaid bill is considered past due if payment is not received by the 24th of the month, or the next business day if the 24th is a weekend or holiday. If you are unable to pay your bill, please call (707) 647-4364 or come in person to our office to discuss payment arrangements. If your account becomes past due, a 10% penalty fee and 0.5% interest will be assessed. If your service is shut off, there is a reconnection fee of $86. For reconnections after 4:30 p.m., the fee is $302. 

 ** NOTICE - beginning in April 2016, 72 Hour door notices will no longer be delivered. Please pay off your mailed bill. Thank you.

RETURNED PAYMENT
If the bank returns your check a $25.00 fee will be added to your account. For each subsequent returned check, the fee will be $35.00. Direct Debit transactions rejected by your bank are subject to the same fees as a returned check.

MAINTENANCE INFORMATION
For Questions regarding water quality or water leaks, please contact the Public Works Department

at (707) 647-4550. If you have experienced a water leak please read about our Water Leak Credit Policy here.

 

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